Start by going to your community:

 

1. Click on the login button on the top right corner of your screen

2. Once you are logged in, click on the "Subscriptions" tab under your email address

3. Click on "Manage Subscription"

4. Then click on "Payment Methods" to add a payment method to your subscription

Please Note: Your payment method will not be charged until your renewal date. 

 

5. If your subscription is set to cancel instead of Auto-renew click on the arrow where your subscription information is

 

6. Click on "Remove Scheduled Cancellation" to set your subscription to Auto-renew instead of cancel when your subscription runs out

7. You are now set to auto-renew on your renewal date. You will not be charged until that date. In the example above, the date is Jan 7, 2021. That is when the card on file will be charged. 

If you're still having trouble adding a payment method, please contact support@longthreadmedia.com